Cancellation & No-Show:
We ask that you please reschedule or cancel at least 48 hours before your appointment time. A 50% Cancellation fee will be collected if cancelled after 48 hours before your appointment for all Hair Services. Same policy applies if an appointment is no showed. When booking a consultation, a non-refundable $50 fee will be charged and used towards future service. If the service is no-showed or adjusted after 48 hours, a new deposit will need to be obtained.
If you are more than 15 mins late I may no longer be able to service you, appointment will be considered no-show and a 50% service fee will be charged using the card on file.
No refunds are issued for a service that was done. If you are not satisfied with your hair you have one week from the day of service to come in for any adjustments. If the service if a corrective color service a release form will need to be signed.
No additional guest allowed at hair appointments as our suite is small. Thank you for understand.